Frequently Asked Questions
Your ultimate guide to a seamless stay awaits.
What time is check in?
14:00PM
What time is check out?
10:00AM
What is the afterhours process?
After hours check-in is available. Kindly ensure you have your key
or pin code with you upon exiting your room. In the case of
emergencies outside regular hours, please contact
reception. If you require for someone to attend site afterhours there will be a afterhours call out fee of $50 added to your account.
What payment types are accepted?
Cash, Visa, Mastercard and AMEX
Credit card surcharge
1.1% – Visa & Mastercard, 1.3% – Amex
What is the cancellation policy for direct reservations?
24-hour cancellation policy unless reservations booked on promotion or non-refundable packages.
Is a pre-authorization required on check in?
A pre-authorisation is only required when paying by cash. A cash bond of $250 is required on check in.
Is smoking allowed?
Is onsite parking available?
Is there extra bedding available?
No extra bedding is available.
Are there cots available?
Yes, cots are available at $10 per stay.
Are there laundry facilities onsite?
No laundry facilities are available on site.
Are there elevators onsite?
Yes, all floors are accessible by elevator.
Are pets allowed?
Are there accessible rooms available?
Yes we have wheelchair accessible rooms available.
Are group bookings accepted?
Yes – Terms and conditions apply. You may enquire us directly at reservations@hoteloco.com